Dear Valued Customer,

At Belle's Secrets, we strive to provide you with the best possible shopping experience. Please take a moment to review our refund policy.

All Sales Are Final: All purchases made on our platform are considered final. We do not offer refunds or exchanges for any products.

Discontinuation of Cash Refunds: As of 01/01/2024, we have discontinued cash refunds for returned items. Instead, customers will receive a store credit equivalent to the amount of the products purchased. Please note that shipping and taxes are not included in the store credit and there is a $10 restock fee deducted as well.

Store Credit Terms:

• The store credit is valid for 30 days from the date of issue.
• It can be used for any future purchases on our website.
• The store credit is transferable (ONLY for our Europe Store).

Return Process: If you encounter any issues with your purchase, please contact our customer support team at bellessecrets30@gmail.com within 3 days of receiving your order. We will provide you with instructions on the return process. In order to qualify for a credit, product must be returned in it's original packaging, unopened. 

Exceptions: In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.

Returned to Sender: In the event that your package was unclaimed, returned for insufficient address, there is a $10 fee for us to repackage and send the products back to you. For International, the fee is $25. Pleas contact us via e-mail, bellessecrets30@gmail.com, via chat or instagram.

Thank you for your understanding and cooperation. We appreciate your continued support of Belle's Secrets.

At Belle's Secrets, we are committed to offering high-quality feminine care, skincare, facial care, hair care and other products on our website to our valued customers.

While we strive to provide accurate and reliable information about our products, we cannot guarantee that all information provided on our website is entirely accurate, complete, or up-to-date.

Our products are intended for general informational purposes only and should not be considered as medical advice. We recommend consulting with a healthcare professional before using any of our products, especially if you have any pre-existing medical conditions or concerns.

Please be aware that individual results may vary when using our products, and we cannot guarantee specific outcomes or results. Additionally, Belle's Secrets shall not be held liable for any allergic reactions, adverse effects, or damages resulting from the use of our products.

Customers are encouraged to carefully read product labels, instructions, and ingredient lists before use and to follow any recommendations provided. If you experience any discomfort or adverse reactions while using our products, please discontinue use immediately and consult with a healthcare professional.

By purchasing and using our products, you acknowledge and agree to the terms of this disclaimer. If you have any questions or concerns about our products or this disclaimer, please contact us for assistance.

Make sur eto check your tracking as delivery times can change unexpeditely. For missing packages contact you local post office/carrier for further updates and assistance.