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FREQUENTLY ASKED QUESTIONS
Customs fees are laws given by your country. Belle's Secrets has no say in the taxes and fees given by your countries. Any import is subject to customs fees. These will be at cost and are not included in the shipping costs. Belle's Secrets will not reimburse these fees.
NO. We do not have any bleaching agents in our products.
We all have different skin types, we cannot guarantee that it will have the same results on you, but REMEMBER consistency is key!
Dear Valued Customer,
At Belle's Secrets, we strive to provide you with the best possible shopping experience. Please take a moment to review our refund policy.
All Sales Are Final: All purchases made on our platform are considered final. We do not offer refunds or exchanges for any products.
Discontinuation of Cash Refunds: As of 01/01/2024, we have discontinued cash refunds for returned items. Instead, customers will receive a store credit equivalent to the amount of the products purchased. Please note that shipping and taxes are not included in the store credit and there is a $10 restock fee deducted as well.
Store Credit Terms:
The store credit is valid for 30 days from the date of issue.
It can be used for any future purchases on our website.
The store credit is transferable (ONLY for our Europe Store).
Return Process: If you encounter any issues with your purchase, please contact our customer support team at bellessecrets30@gmail.com within 3 days of receiving your order. We will provide you with instructions on the return process. In order to qualify for a credit, product must be returned in it's original packaging, unopened.
Exceptions: In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.
Returned to Sender: In the event that your package was unclaimed, returned for insufficient address, there is a $10 fee for us to repackage and send the products back to you. For International, the fee is $25. Pleas contact us via e-mail, bellessecrets30@gmail.com, via chat or instagram.
Thank you for your understanding and cooperation. We appreciate your continued support of Belle's Secrets.
At Belle's Secrets, we are committed to offering high-quality feminine care, skincare, facial care, hair care and other products on our website to our valued customers.
While we strive to provide accurate and reliable information about our products, we cannot guarantee that all information provided on our website is entirely accurate, complete, or up-to-date.
Our products are intended for general informational purposes only and should not be considered as medical advice. We recommend consulting with a healthcare professional before using any of our products, especially if you have any pre-existing medical conditions or concerns.
Please be aware that individual results may vary when using our products, and we cannot guarantee specific outcomes or results. Additionally, Belle's Secrets shall not be held liable for any allergic reactions, adverse effects, or damages resulting from the use of our products.
Customers are encouraged to carefully read product labels, instructions, and ingredient lists before use and to follow any recommendations provided. If you experience any discomfort or adverse reactions while using our products, please discontinue use immediately and consult with a healthcare professional.
By purchasing and using our products, you acknowledge and agree to the terms of this disclaimer. If you have any questions or concerns about our products or this disclaimer, please contact us for assistance.
Make sur eto check your tracking as delivery times can change unexpeditely. For missing packages contact you local post office/carrier for further updates and assistance.
I ordered 4 items and they sent me that. My order was 133 dollars and that’s my hard earned money and they sent me a yoni wash. If I wanted that I would’ve ordered that but I didn’t. I ordered skincare and body care. Please either refund me or send me my stuff. I’m never ordering from you guys again.
How can I not love Belle,she's such a sweetheart thank you for the gift (14 days glowing tea glutathione).My skin adores your Gluta diamond collection .🥰🥰🥰🥰🥰
Store owner replied:
Thank tou so much Queen, we appreciate your support and loyalty. We know that you were waiting on your Diamond Collection. This is our way of saying thank you. Enjoy!
Reçu ça au lieu de lavande commandé !!! Il y a quelque chose qui ne va pas
Very good product especially the Glutathione, I love it. I had a problem with my delivery but customer service was able to handle it very quickly. The lip balm smells very good, the lip scrub I love. To build customer loyalty, they included 2 free gifts during the second shipment. Belle's skin body oil is simply impeccable. This is the second time I bought it. I had already taken a box of glutathione, this time I ordered 3. The products are very effective and I have included them in my daily routine. I am a man and I like to take care of my skin. THANKS
Le produit est très efficace malheureusement d'autres saletés je les ai jeté mais il y a eu plein de pertes blanches qui sont sortis de mon corps dès que j'ai utilisé le produit là je me sens fraîche
Store owner replied:
Hi Queen, we are so happy you are getting the results you were looking for. This product will definetly leave you clean and refreshed!
colis bien reçu. Après utilisation, je ferai un autre commentaire.
Store owner replied:
Hi Queen, We're so glad you love the Belle's Skin Exfoliating combo! It's perfect for experiencing smooth, soft, glowing skin.
Bonjour Belle
J'ai bien reçu ma commande merci beaucoup pour la rapidité.
J'ai commandé la gamme belle skin la dernière fois
Mais souvent en rupture de stock sur le site Europe.
Mais j'adore cette gamme
Si ça me va peut être que je recommanderai et merci J'ai profité des 30% de réduction pour passer ma commande 🥰.
Je vous souhaite une très journée
This is my second time ordering. Cured any itching and smells. When I used it this time I had liquid coming out of me that was as if I had wet myself but after that all the symptoms of my test infection was gone.
Store owner replied:
Hi Queen! We are happy to hear that this product helped you! The Fresh Flora is perfect for providing rapid relief from itching, burning, and discomfort, while also balancing your pH levels and reducing the risks of infections and odor.
I'm impressed with the swift delivery of the package! The products also smell amazing. I'll follow up with the results after using them. Thank you so much 💓 belle secret!
Store owner replied:
Hi Queen, we love that you got some goodies from us. Cant wait to see your product review!
So far i feel like the cleanse is working. I have spotting in between periods , weight gain , and long periods so im praying that the pearls helped with that. But other than that , this is results after 48 hours.
Store owner replied:
Hi Queen to hear this! Yoni pearls help promote a balanced pH, reduce odor, alleviate discomfort, and support overall vaginal health.
Store owner replied:
You look amazing Queen, we are so glad you are enjoying the benefits of our Vitamin C oil. Its perfect for helping shrink pores, clear up acne, prevent breakouts, and repair the appearance of acne scars - leaving skin proudly radiating a healthier appearance that glows.
Period cramps and pains are something most women experience each month, but that doesn’t make them any less uncomfortable. From dull aches to sharp, throbbing pain, menstrual discomfort can affect your daily routine, mood, and energy levels. The good news? With the right knowledge and care, you can better understand what your body is going through and find natural ways to ease the pain.