Dear Valued Customer,
At Belle's Secrets, we strive to provide you with the best possible shopping experience. Please take a moment to review our refund policy.
All Sales Are Final: All purchases made on our platform are considered final. We do not offer refunds or exchanges for any products.
Discontinuation of Cash Refunds: As of 01/01/2024, we have discontinued cash refunds for returned items. Instead, customers will receive a store credit equivalent to the amount of the products purchased. Please note that shipping and taxes are not included in the store credit and there is a $10 restock fee deducted as well.
Store Credit Terms:
- The store credit is valid for 30 days from the date of issue.
- It can be used for any future purchases on our website.
- The store credit is transferable (ONLY for our Europe Store).
Return Process: If you encounter any issues with your purchase, please contact our customer support team at firstname.lastname@example.org within 3 days of receiving your order. We will provide you with instructions on the return process. In order to qualify for a credit, product must be returned in it's original packaging, unopened.
Exceptions: In the rare event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly.
Returned to Sender: In the event that your package was unclaimed, returned for insufficient address, there is a $10 fee for us to repackage and send the products back to you. For International, the fee is $25. Pleas contact us via e-mail, email@example.com, via chat or instagram.
Thank you for your understanding and cooperation. We appreciate your continued support of Belle's Secrets.